Question 1

A stretch hurts. What should I do?

Accepted Answer

Stop it. Pain is a signal, not a stage to get through. Tap pause or skip and move on to the next movement, or end the session. Many movements list an “Easier” option on the routine preview screen. If a movement keeps causing pain, don't repeat it, and talk to a qualified professional about it.

Question 2

Can you tell me whether a routine is right for my back or my knee?

Accepted Answer

No, honestly. I'm not a clinician and I can't assess you, so any answer I gave would be a guess about your body. The routines are general content, not personalised, and they have not been clinically reviewed. That question belongs with a qualified professional who can actually look at you.

Question 3

Where do the cautions appear?

Accepted Answer

Open a routine before you start it and each movement shows its written direction, an “Easier” modification where there is one, and a “Take care” note. The player also shows the direction for the movement you're on.

Question 4

Restore purchases

Accepted Answer

Open Settings inside the app and choose the restore option. You must be signed in to the same App Store or Google Play account you originally subscribed with. Restoration depends on the store, so if nothing appears, check which account your device is signed in to, then try again.

Question 5

I paid but Premium isn't showing

Accepted Answer

First try restore, above. If it still doesn't appear, check that the store account on this device is the one that made the purchase. If you're still stuck, email me with the store you subscribed through and the approximate date, and I'll help.

Question 6

How do I cancel?

Accepted Answer

Premium is a subscription, so you cancel it in your app-store account, not in Gentle Range. On iPhone: Settings → your name → Subscriptions. On Android: the Play Store → your profile → Payments and subscriptions. Cancel before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.

Question 7

Is there a free trial?

Accepted Answer

A trial is offered only when the checkout sheet confirms you're eligible and shows the terms. The store decides eligibility, not the app, so whatever the sheet in front of you says is what applies.

Question 8

Refunds

Accepted Answer

Refunds for app-store purchases are decided by Apple or Google under their own policies, not by JPott Studios. Request a refund through the store you subscribed through. Deleting the app does not request a refund, and it does not cancel the subscription either.

Question 9

What do I actually get for Premium?

Accepted Answer

Every premium workout, the full guided movement library, 3 premium four-week plans, the build-your-own workout tool, and premium themes. The free tier keeps ten starter workouts, the player and timer, spoken cues, history, streak, reminders, the widget, backup, local delete, and the free Desk Reset plan. Building your own workouts is Premium.

Question 10

Reminders aren't arriving

Accepted Answer

Reminders need notification permission. Check your device settings for Gentle Range and confirm notifications are allowed. Also check that Focus, Do Not Disturb, or battery-saver settings aren't holding them back. The daily reminder is optional, the app works without it.

Question 11

The spoken cues aren't playing

Accepted Answer

Check that voice cues are turned on in the app's settings, then check your device volume and the silent or mute switch. Spoken cues are optional, the timer and written directions work with sound off.

Question 12

The widget isn't updating

Accepted Answer

Remove the widget and add it again. Widgets are refreshed by the operating system, so the timing isn't entirely under the app's control. If it stays blank, open the app once and check back.

Question 13

I missed a day. Did I lose everything?

Accepted Answer

No. A missed day is recorded in your history and your past sessions stay exactly where they are. Your streak reflects the days you showed up; nothing else is taken away.

Question 14

Can I build my own routine?

Accepted Answer

Yes, with Premium. Pick the movements you want from the library and save them as a custom routine. You can edit or delete it later. The ten starter workouts and the free Desk Reset plan stay free.

Question 15

Back up or move to a new phone

Accepted Answer

Export a backup file from Settings, then import it on the new device. Note that Gentle Range backups are ordinary JSON files and are not encrypted by the app store them somewhere you trust.

Question 16

Protect your privacy

Accepted Answer

Your sessions stay on your device. If you export a backup, you choose where it goes, and from that point the destination's own privacy practices apply. Read the privacy policy for the full picture.

Question 17

Sync isn't working

Accepted Answer

Sync is optional and off unless you turned it on. Check your connection and that you're signed in to the same sync account on both devices. Your workout history and custom routines are encrypted on your device before upload, so a record created on another device can only be read where your key is available.

Question 18

Delete my data

Accepted Answer

See the data and account deletion guide for step-by-step instructions.

About Gentle Range

Who is Gentle Range for?

What does it do?

What does it not do?

One calm email a month

What does it cost?

Where do I get it?

Who makes it?

One calm email a month