Help with Gentle Range

Stop it. Pain is a signal, not a stage to get through. Tap pause or skip and move on to the next movement, or end the session. Many movements list an “Easier” option on the routine preview screen. If a movement keeps causing pain, don't repeat it, and talk to a qualified professional about it.

No, honestly. I'm not a clinician and I can't assess you, so any answer I gave would be a guess about your body. The routines are general content, not personalised, and they have not been clinically reviewed. That question belongs with a qualified professional who can actually look at you.

Open a routine before you start it and each movement shows its written direction, an “Easier” modification where there is one, and a “Take care” note. The player also shows the direction for the movement you're on.

Open Settings inside the app and choose the restore option. You must be signed in to the same App Store or Google Play account you originally subscribed with. Restoration depends on the store, so if nothing appears, check which account your device is signed in to, then try again.

First try restore, above. If it still doesn't appear, check that the store account on this device is the one that made the purchase. If you're still stuck, email me with the store you subscribed through and the approximate date, and I'll help.

Premium is a subscription, so you cancel it in your app-store account, not in Gentle Range. On iPhone: Settings → your name → Subscriptions. On Android: the Play Store → your profile → Payments and subscriptions. Cancel before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.

A trial is offered only when the checkout sheet confirms you're eligible and shows the terms. The store decides eligibility, not the app, so whatever the sheet in front of you says is what applies.

Refunds for app-store purchases are decided by Apple or Google under their own policies, not by JPott Studios. Request a refund through the store you subscribed through. Deleting the app does not request a refund, and it does not cancel the subscription either.

All 17 premium routines (21 in all), the full guided movement library, 4 premium multi-week plans, the custom routine builder, and premium themes. The free tier keeps four starter routines, the player and timer, spoken cues, history, streak, reminders, the widget, backup, local delete, and the free Gentle Start plan. Custom routine building is Premium.

Reminders need notification permission. Check your device settings for Gentle Range and confirm notifications are allowed. Also check that Focus, Do Not Disturb, or battery-saver settings aren't holding them back. The daily reminder is optional, the app works without it.

Check that voice cues are turned on in the app's settings, then check your device volume and the silent or mute switch. Spoken cues are optional, the timer and written directions work with sound off.

Remove the widget and add it again. Widgets are refreshed by the operating system, so the timing isn't entirely under the app's control. If it stays blank, open the app once and check back.

No. A missed day is recorded in your history and your past sessions stay exactly where they are. Your streak reflects the days you showed up; nothing else is taken away.

Yes, with Premium. Pick the movements you want from the library and save them as a custom routine. You can edit or delete it later. Starter routines and the free Gentle Start plan stay free.

Export a backup file from Settings, then import it on the new device. Note that Gentle Range backups are ordinary JSON files and are not encrypted by the app store them somewhere you trust.

Your sessions stay on your device. If you export a backup, you choose where it goes, and from that point the destination's own privacy practices apply. Read the privacy policy for the full picture.

Sync is optional and off unless you turned it on. Check your connection and that you're signed in to the same sync account on both devices. Your workout history and custom routines are encrypted on your device before upload, so a record created on another device can only be read where your key is available.

See the data and account deletion guide for step-by-step instructions.